Support

Last updated 30 July 2026

Something not working, or a question about a plan? Write to us — a person reads it.

What to include

The more of this you send, the faster the first reply is useful:

• Your Work Cockpit version — Settings → About.
• Your macOS version.
• What you were doing, and what happened instead.
• The exact error text, if there was one.

Do not send passwords, private keys or API tokens. We never need them, and we will ask you to rotate anything that arrives in an email.

Sharing a session instead

For something hard to describe, the app can mint a one-time support token (Settings → Support) that lets us reach one server you choose for a single session, over an encrypted channel, without you handing over any credential. The token works once, expires, and you can revoke it at any moment. Nothing starts until you send it to us.

Before you write

• A server will not connect. Check the Authentications page — an SSH key and a password are different kinds, and a server bound to the wrong one fails with a credential error.
• Metrics are empty. Agentless polling reads Linux hosts; Windows metrics are not in this release.
• A feature is missing. Docker, Proxmox VE, VMware and the AI providers are not in this release — they follow in the next one.

Security reports

Found something that looks like a vulnerability? Please write to security@workcockpit.com rather than posting it publicly, and give us a chance to fix it first.